Job Summary:
High-growth technology company in the Houston area seeks a customer satisfaction specialist to support its rapid expansion. We offer competitive compensation packages and a supportive environment with a good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.

Duties:
- Make customers happy.

- Understand customer needs and requirements; provide customers with appropriate solutions.

- Route qualified opportunities to the appropriate sales executives for further development and closure.

- Conduct comprehensive product testing, including new and beta products. Develop and implement standardized testing procedures to ensure product quality and reliability.

- Stay updated on the latest products and technological advances in the Audio-Visual industry, while actively suggesting product strategies to align with market trends.

- Provide multi-channel technical support for both residential and commercial Audio/Video and Computer clients, including troubleshooting products and systems.

- Perform effective online and in person demos to clients and other team members

- Work with the content team to create video demos for products/solutions.

- Provide feedback and suggestions to the product team regarding product improvements or new product requests.

- Develop instructional materials for new products and provide training and coaching to end-users to ensure they can effectively utilize the product features.

- Taking care of all PC Zendesk/Amazon/eBay tickets. Items in question include laptops, desktops, monitors, projectors, PC peripherals, and any non-JTD products.

- Responsible for technical support for PC customers including emails and telephone as well as customer relationship care pertaining to online or offline customer reviews and feedback.

- Perform remote troubleshooting and diagnose individual and ecosystem issues by asking questions, listening to understand, identifying the customer's issue, conducting a diagnosis, and solving the problems according to customer complaint.

- Provide coaching, training, and telephone/on-site support to end-users.

- Keep customers informed of progress, changes, and solutions in a timely and effective manner.

- Document resolutions and lessons learned in the team logs for future reference, including suggestions for improvement.

- Knowing how to stress test PC system’s components, including CPU stress tests, RAM stress tests, and GPU stress tests and previous gaming PC building experience will be plus.

- Perform other job-related duties as assigned.

Skills:
- Shows attention to detail.

- Demonstrated expertise within the audio-visual and computer industry.

- Requires excellent customer service skills with a demonstrated customer-focused, service-first approach.

- Must be technically savvy with a strong overall technical aptitude and superior customer service skills Robust phone skills, capable of making multiple outbound calls daily.

- Skilled in using various enterprise-level productivity and web conferencing tools.

- Requires strong skills and proficiency levels in troubleshooting, support, analysis, and resolution.

- Exceptional verbal and written communication abilities.

- Advanced listening and presentation skills.

- Proven aptitude for multitasking, time management, and prioritization.

- Quick learner with the ability to grasp a product catalog featuring over 300 items.

- Holding a CTS, CTS-I, or CTS-D certification is a definite advantage.

This position offers the opportunity to work in a dynamic environment where you can utilize your communication skills while assisting customers. If you are passionate about delivering exceptional service and have the necessary skills, we encourage you to apply.

Job Type: Full-time

Pay: $19.71 - $23.73 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Stafford, TX 77477: Relocate before starting work (Required)

Work Location: In person